Veeva Team Manager
About The Position
Medison offers hope to patients suffering from rare and severe diseases, by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets.
As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live.
Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve.
We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us!
The Veeva CRM Team Lead owns the end‑to‑end success of our enterprise ecosystem, supporting ~300 Commercial, Medical and Compliance users. You will lead a small internal team, coordinate external service providers, and partner with key business users to maximize business value. The role blends strategic product ownership, hands‑on technical leadership, and people‑centric stakeholder management. Success demands deep Veeva expertise, pharma best‑practice experience, high emotional intelligence, and the ability to translate business needs into scalable, compliant solutions.
Responsibilities
- Lead, mentor and develop the internal Veeva team, fostering a collaborative, high‑performance culture.
- Define and own the multi‑year roadmap for Veeva CRM and associated Vault applications.
- Manage external vendors, including scope, SLAs, budgets and performance reviews.
- Translate evolving Commercial, Medical and Compliance needs into platform capabilities, balancing user experience and compliance.
- Lead Veeva-related projects from discovery through go‑live, ensuring on‑time, on‑budget delivery.
- Design and deliver onboarding and up‑skilling programs; produce SOPs and user guides.
- Track platform KPIs, user satisfaction and compliance metrics; identify and drive optimization opportunities.
- Own and manage the Veeva operating budget, forecasting and optimizing spend.
Requirements
Required education and experience:
- Bachelor’s degree in Computer Science, Information Systems, Life Sciences, or a related field (Master’s a plus).
- At least 5 years of hands‑on experience with Veeva solutions (CRM and/or Vault) in pharma or life‑sciences.
- Minimum 2 years of leadership experience managing technical or functional teams.
- Deep knowledge of Veeva CRM configuration, Vault modules and integrations with other systems.
- English – fluent (spoken and written).
- Veeva certifications (e.g., Veeva Administrator, Developer) are a plus.
Required qualification:
- Exceptional stakeholder management skills.
- Strong leadership and people management capabilities.
- Excellent analytical and troubleshooting abilities.
- Ability to manage multiple priorities and deliver results in a fast‑paced, regulated environment.
- Proficiency in project‑management