Customer Service Coordinator

Israel · Full-time

About The Position

Medison is a global pharma company on a mission to help patients around the world get faster access to lifesaving, innovative, breakthrough therapies.

MediHome is Medison's logistics, services, and solutions leader in healthcare.

As Customer Service Coordinator of MediHome, you will maintain relationships with current and potential accounts. You will resolve customer issues/problems, research, and make recommendations for product enhancements.

Responsibilities

  • Processing customer orders via ERP system, phone in a call center environment
  • Following up with customers on quotes, orders
  • Providing exceptional customer service, including professional communication via phone or email
  • Maintaining department profitability through research, analysis, trending, defining problems and solutions
  • Working with customers, associates, and the sales team
  • Setting objectives, plans, and follows up to ensure all goals are met on time
  • Following up on customer order history as needed
  • Collaboration with many parties (both inside and outside the organization)
  • Multitasking in a limited time

Requirements

  • High School diploma - Must
  • 1-3 years of Customer Service work experience
  • Excellent Communication Skills - able to speak clearly, concisely, and accurately in order to ensure effective department operations
  • Computer Skills- proficient in MS Office (Excel, PowerPoint, Word, and Outlook)
  • Knowledge of ERP system
  • Flexibility and the ability to switch from task to task
  • Ability to work under pressure, prioritization, and task management