Customer Service Coordinator

Israel · Full-time · Entry-level

About The Position

As Customer Service Coordinator, you will maintain relationships with current and potential accounts. You will resolve customer issues/problems, research and make recommendations for product enhancements.

Responsibilities

  • Processing customer orders via ERP system, phone in a call center environment
  • Following up with customers on quotes, orders
  • Providing exceptional customer service, including professional communication via phone or email
  • Maintaining department profitability through research, analysis, trending, defining problems and solutions
  • Working with customers, associates and sales team
  • Setting objectives, plans, follows up to ensure all goals are met on time
  • Following up on customer order history as needed

Requirements

  • High School diploma - Must
  • 1-3 years of Customer Service work experience
  • Excellent Communication Skills - able to speak clearly, concisely and accurately in order to ensure effective department operations
  • Computer Skills- proficient in MS Office (Excel, Power Point, Word, and Outlook)
  • Knowledge of ERP system