Key Account Manager Rare Disease

Australia & NZ · Full-time

About The Position

Medison is a global pharma company providing access to highly innovative therapies to patients in international markets. Medison commercializes highly innovative therapies across international markets, helping to save and improve the lives of patients suffering from the most challenging diseases.

Medison has a deep expertise and local regulatory and market access know-how with uncompromising compliance excellence. It offers an affiliate-like partnership and tailored-solutions for country-specific and regional commercialization, enabling emerging biotech companies to navigate local complexities and to expand their reach to patients in international markets.

Medison Australia is expanding its operations in rare diseases with confirmed plans to launch multiple highly specialized medicines in the short to medium term. The successful candidate for this role will be a foundational team member of the local RD Business Unit. This will be a true Key Account Manager position with expectation that this will be a voice for the customer. The KAM will have the opportunity to guide launch planning and strategy at a national level.

This role will require the ability to grasp scientific data, clinical detail and customer needs across different rare and ultra-rare disease therapy areas. The KAM will need to be proactive to identify networks and opportunities to build awareness of new treatments for patients with specific rare genetic disorders.

Reporting to the Business Unit Head, the Key Account Manager will be responsible for managing the Rare Disease portfolio in the allocated territory in a professional and ethical manner.


  • Initiate, develop and maintain long-term collaborative relationships with KOL’s and any relevant stakeholders in his/her territory
  • Stakeholder mapping and proactive identification of engagement opportunities
  • Ability to support specialist HCPs through trial and adoption of new therapies by engaging and navigating barriers within hospitals and clinics
  • Responsible for delivering on all commercial goals for the Rare Disease BU in Australia, including successful product strategy and product launch, sales targets
  • Develop an in-depth understanding of the assigned area and develop & implement tactical plans in line with product strategy within the allocated budget
  • Develop detailed account plans that clearly describe the unmet needs of the various stakeholders and the relationships between the various stakeholders
  • Develop and execute promotional meetings with HCPs
  • Effectively manage the assigned territory by means of planning (quarterly multichannel plan of action, reporting KPIs, activity analysis, resources allocation, call planning); plan visits for each working day with the objectives of the visit
  • Be able to use CRM system and report field visits into CRM system on a weekly basis
  • Permanent learning and improving knowledge about products and selling skills
  • Proactive collects CI (competitive intelligence), share insights and information to relevant stakeholders within the company
  • Support functions into project implementation within the designated area
  • Act in accordance with all manufacturer SOPs, Medison policies and SOPs and any relevant industry codes of conduct Medison core values


  • Preferably Bachelor’s Degree in life and/or natural sciences, medicine, nursing, pharmaceutical or a similar discipline
  • Min. 5 years’ experience in Pharma as Salesperson, Medical Representative or a similar role
  • Experience engaging specialist healthcare professionals and hospitals
  • Prior experience with rare diseases and orphan drugs - an advantage
  • Ability to travel to all major Australian cities
  • Innovative and strategic thinking
  • Patient & customer centric
  • Strong communication skills
  • Fluent English – essential
  • Excellent interpersonal skills and ability to successfully maintain professional and trusting relationships
  • Works effectively in highly dynamic and changing environments, displays agility and an incessant communication behavior curiosity
  • Strategic understanding and outlook
  • Resilience
  • Ability to collaborate and influence across senior stakeholders internally and externally
  • Mindset of continuous learning.
  • Self-management & self-motivation
  • High ethical and compliance standards.
  • Excellent interpersonal & communication, especially presentation skills.
  • Able to encourage cooperation between functions.
  • Commercial, financial and marketing acumen and skills.
  • Managing complexity (across brands, markets, functions)